Return Policy (Backup)

Cancellation:

Order cancellation is only allowed before shipment. The website will process your cancellation within 2 business days of applying for the order. If the application for cancellation of the order is approved, you should receive your refund within 15 business days. 

Return & Exchange：

1. Conditions for return and exchange

You may return or exchange your goods within 14 days after confirmation of delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

When applying for a cancellation or exchange, please contact us via email to support@canvasmasterpieces.com, make sure to include your order number. If the return is due to the goods arriving damaged, please include a photo(s)

2. Return and exchange process

Return Address: 

Return shipping fees are to be paid by the customer. 

4. Other supplements: For example, if other expenses are incurred, who will bear them?

Refund

if an item that has been returned arrives completely undamaged you can expect a full refund. 

If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

2. Refund process:
After the website receives the returned product, your cancellation ought to be processed within 5 business days. You will receive an email notifying you of the refund process. Once a refund has been approved you can expect the refund to arrive within 15 business days. 

If you have an issue with your ongoing refund process, feel free to reach out to support@canvasmasterpieces.com

After-sales contact information

Tel: +852 5226 6738
Email: support@canvasmasterpieces.com
Return & Exchange Address: 11/F Tai King, Edward Road, Rm 05 Block B, San Po Kong, Kowloon Hong Kong SAR