Return and Refund Policy

Return Policy

1. Order Cancellation

You will receive an email confirmation with your order number once your order has been successfully placed. We understand that it's common to change your mind, so we provide a 24-hour window to cancel your order. Please note that cancellation are not available after this period. 

 2. Return & Exchange (90-Day Money-back Guarantee*)

Conditions for return and exchange

You can return eligible items within 90 days of receiving an order, Items that are customized or special ordered are not eligible for return.

We will send you an email with image(s) or video(s) of your purchased artwork once the painting is completed. Canvas Masterpieces does not offer free shipping on returns unless the product arrives damaged or the wrong item(s) is shipped to you. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

When applying for a cancellation or exchange, please contact us via email to support@canvasmasterpieces.com. 

Please ensure to include your order number with any return requests. In the event of goods arriving damaged or the wrong item(s) being shipped to you, please include photo(s) and/or video(s) of the affected items as part of your return request.

Return Address

11/F Tai King, Edward Road, Rm 05 Block B, San Po Kong, Kowloon Hong Kong SAR

 

Refund Policy

1. Conditions for Refund

*Kindly note the following criteria for a returns request to be accepted:

  • The request must be submitted within 30 days of receiving the artwork.
  • The artwork should be returned in its original condition and packaging, preferably in its original packaging.
  • Please ensure that the artwork is carefully prepared for return shipment in its original packaging to qualify for a refund.
  • We emphasize the importance of handling received artworks with care during unpacking to maintain their condition.
  • If a returned item arrives undamaged, or if the wrong item(s) are shipped to you, you can expect a full refund. Otherwise, all shipping charges will be deducted from the refund.
  • Should the item be returned in a condition other than its original state, the buyer assumes responsibility for any resulting loss in value.

2. Refund Process

After the website receives the returned product, we will process within 5 business days. You will receive an email notifying you of the refund process. Once a refund has been approved you can expect the refund to arrive within 15 business days. 

If you have an issue with your ongoing refund process, feel free to reach out to support@canvasmasterpieces.com


After-sales contact information

Tel: +852 5226 6738
Email: support@canvasmasterpieces.com
Return & Exchange Address: 11/F Tai King, Edward Road, Rm 05 Block B, San Po Kong, Kowloon Hong Kong SAR